End Your Speech With a Punchline!

Have you ever been to a talk and were left feeling flat – like the speaker left you wanting more? On the other hand, have you been to a presentation where the speaker left you inspired, wanting more and excited to sign up for whatever they had to offer?

I’m willing to bet that the way the speaker ended their speech made a big difference.

Beginnings and endings are important! How often have you heard a speaker that has a great opening and by the time they get to the ending they fizzle out? Speakers sometimes get to the end of their time and have no idea how to end their speech so they ramble on or just thank their audience. To be remembered, I strongly encourage you to finish your speech with a joke, a pithy phrase, a quote that you want the audience to tuck away in their mind as something memorable. Always leave the audience on an upbeat note.

One of the mistakes often made is when speakers spend all their time on the beginning of their speech and give very little attention to their ending – reverse that and you will notice the difference. Spend at least 10% of your speech time on your conclusion and tying your earlier points together. For example: with a 30 minute speech use 5 min on the opening, 15 minutes on content and 10 minutes on the wrap up and ending.

Consider some of the speakers that you have listened to – which ones do you remember the most? Usually the ones with compelling endings to their speech. What did they use to end their speech? A joke? A funny story? A memorable quote?

Consider some of the speakers that you have listened to – which ones do you remember the most? Usually the ones with compelling endings to their speech. What did they use to end their speech? A joke? A funny story? A memorable quote?

5 Reasons to use a Powerful Speech Ending:

  • A powerful ending sends your audience off with excitement and purpose.
  • A powerful ending is a sign to the audience that they may now applaud.
  • A powerful ending gives your DJ a clear sign to start the exit music.
  • A powerful ending keeps you top-of-mind longer.
  • A powerful ending motivates your audience to take action.

If you include a powerful call to action in your powerful ending, the audience will be running to the back of the room with their wallets out to buy your product or sign up for your program.

If you have a powerful ending, the audience will keep that in mind as they leave. Use your final words to turn your audience to your point of view and tell them what action you’d like them to take next. End your speech by using motivational words that inspire your audience to stand and applaud.

As Mark Twain said: “The difference between a word and the RIGHT word is like the difference between the lightning bug and the lightning.”

Be the lightning!

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UK Corporations Feeling the Financial Crunch, But Do not Panic As Advice is Available!

Your business may not be a high-profile company that makes headlines every month but that does not mean you can not have the same problems as Northern Rock or Bradford & Bingley. After years of being successful and profitable you may find that your company is currently having financial difficulties and you need more cash. Before you set out to raise more cash any way you can imagine, take the time to speak to a lawyer and discuss all your legal options.

It is important that any business acts early when they start to see a decline in finances. You need to review your businesses cash flow on a regular basis even if you have an accountant or a financial department. Whilst you may delegate the financial process of your company to other people, do not make the mistake of not reviewing the financial statements. Stay up-to-date with your company's finances and you will be able to adjust quickly when financial difficulties start to appear.

If you do find your business is in need of more cash do not panic and start making poor decisions that could jeopardize your business. Whilst it is important to plan for a downtimes and be proactive before the creditors start calling, sometimes the problem will catch you by surprise and you may find yourself needing to take action quickly. The Companies Act of 2006 sets out the duties directors owe a company and you need to ensure that you follow these guidelines. Speaking to a lawyer can help you keep on top of the current regulations and verify that your company is following all the appropriate laws for every country your company does business in.

If you trade while insolvent you could be breaking the law. Whilst you may be panicked due to your company's cash flow problems, it is important to take the advice of your lawyers and financial personnel in order to make sensible and legal decisions for your business. You may need to make some tough choices that require you to change the structure of your business. You may need to let some of your employees go but whatever decisions you need to make you should discuss your choices with a lawyer to always confirm you are following the appropriate laws correctly.

It is understandable to make foolish and short sided decisions when your business is in trouble. If you built a large company from the ground up, you may be feeling that the company's financial problems are your own problems. It is important that during tough financial time you take charge and make arrangement with any creditors.

If you need assistance in negotiating settlements and arrangements with creditors a experienced solicitor can assist you with the process.

It may be possible to sell off the shares in the company or the company assets instead of liquidating the entire company or filing for bankruptcy. You may be able to save your company and rebuild once your cash issues are resolved. A solicitor can help you plan your business future and keep you focused during a very difficult time in your business career.

This article is free to republish provided the authors resource box below remains intact.

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Building a Kingdom – Case Study of Kingdom Financial Holdings Limited

This article presents a case study of sustained entrepreneurial growth of Kingdom Financial Holdings. It is one of the entrepreneurial banks which survived the financial crisis that started in Zimbabwe in 2003. The bank was established in 1994 by four entrepreneurial young bankers. It has grown substantially over the years. The case examines the origins, growth and expansion of the bank. It concludes by summarizing lessons or principles that can be derived from this case that maybe applicable to entrepreneurs.

Profile of an Entrepreneur: Nigel Chanakira

Nigel Chanakira was raised in the Highfield suburb of Harare in an entrepreneurial family. His father and uncle operated a public transport company Modern Express and later diversified into retail shops. Nigel’s father later exited the family business. He bought out one of the shops and expanded it. During school holidays young Nigel, as the first born, would work in the shops. His parents, particularly his mother, insisted that he acquire an education first.

On completion of high school, Nigel failed to enter dental or medical school, which were his first passions. In fact his grades could only qualify him for the Bachelor of Arts degree programme at the University of Zimbabwe. However, he “sweet-talked his way into a transfer” to the Bachelor in Economics degree programme. Academically he worked hard, exploiting his strong competitive character that was developed during his sporting days. Nigel rigorously applied himself to his academic pursuits and passed his studies with excellent grades, which opened the door to employment as an economist with the Reserve Bank of Zimbabwe (RBZ).

During his stint with the Reserve Bank, his economic mindset indicated to him that wealth creation was happening in the banking sector therefore he determined to understand banking and financial markets. While employed at RBZ, he read for a Master’s degree in Financial Economics and Financial Markets as preparation for his debut into banking. At the Reserve Bank under Dr Moyana, he was part of the research team that put together the policy framework for the liberalization of the financial services within the Economic Structural Adjustment Programme. Being at the right place at the right time, he became aware of the opportunities which were opening up. Nigel exploited his position to identify the most profitable banking institution to work for as preparation for his future. He headed to Bard Discount House and worked for five years under Charles Gurney.

A short while later the two black executives at Bard, Nick Vingirayi and Gibson Muringai, left to form Intermarket Discount House. Their departure inspired the young Nigel. If these two could establish a banking institution of their own so could he, given time. The departure also created an opportunity for him to rise to fill the vacancy. This gave the aspiring banker critical managerial experience. Subsequently he became a director for Bard Investment Services where he gained critical experience in portfolio management, client relationships and dealing within the dealing department. While there he met Franky Kufa, a young dealer who was making waves, who would later become a key co-entrepreneur with him.

Despite his professional business engagement his father enrolled Nigel in the Barclays Bank “Start Your Own Business” Programme. However what really made an impact on the young entrepreneur was the Empretec Entrepreneur Training programme (May 1994), to which he was introduced by Mrs Tsitsi Masiyiwa. The course demonstrated that he had the requisite entrepreneurial competences.

Nigel talked Charles Gurney into an attempted management buy-out of Bard from Anglo -American. This failed and the increasingly frustrated aspiring entrepreneur considered employment opportunities with Nick Vingirai’s Intermarket and Never Mhlanga’s National Discount House which was on the verge of being formed – hoping to join as a shareholder since he was acquainted with the promoters. He was denied this opportunity.

Being frustrated at Bard and having been denied entry into the club by pioneers, he resigned in October 1994 with the encouragement of Mrs Masiyiwa to pursue his entrepreneurial dream.

The Dream

Inspired by the messages of his pastor, Rev. Tom Deuschle, and frustrated at his inability to participate in the church’s massive building project, Nigel sought a way of generating huge financial resources. During a time of prayer he claims that he had a divine encounter where he obtained a mandate from God to start Kingdom Bank. He visited his pastor and told him of this encounter and the subsequent desire to start a bank. The godly pastor was amazed at the 26 year old with “big spectacles and wearing tennis shoes” who wanted to start a bank. The pastor prayed before counselling the young man. Having been convinced of the genuineness of Nigel’s dream, the pastor did something unusual. He asked him to give a testimony to the congregation of how God was leading him to start a bank. Though timid, the young man complied. That experience was a powerful vote of confidence from the godly pastor. It demonstrates the power of mentors to build a protégé.

Nigel teamed up with young Franky Kufa. Nigel Chanakira left Bard at the position of Chief Economist. They would build their own entrepreneurial venture. Their idea was to identify players who had specific competences and would each be able to generate financial resources from his activity. Their vision was to create a one – stop financial institution offering a discount house, an asset management company and a merchant bank. Nigel used his Empretec model to develop a business plan for their venture. They headhunted Solomon Mugavazi, a stockbroker from Edwards and Company and B. R. Purohit, a corporate banker from Stanbic. Kufa would provide money market expertise while Nigel provided income from government bond dealings as well as overall supervision of the team.

Each of the budding partners brought in an equal portion of the Z$120,000 as start-up capital. Nigel talked to his wife and they sold their recently acquired Eastlea home and vehicles to raise the equivalent of US$17,000 as their initial capital. Nigel, his wife and three kids headed back to Highfield to live in with his parents. The partners established Garmony Investments which started trading as an unregistered financial institution. The entrepreneurs agreed not to draw a salary in their first year of operations as a bootstrapping strategy.

Mugavazi introduced and recommended Lysias Sibanda, a chartered accountant, to join the team. Nigel was initially reluctant as each person had to bring in an earning capacity and it was not clear how an accountant would generate revenue at start up in a financial institution. Nigel initially retained a 26% share which assured him a blocking vote as well as giving him the position of controlling shareholder.

Nigel credits the Success Motivation Institute (SMI) course “The Dynamics of Successful Management” as the lethal weapon that enabled him to acquire managerial competences. Initially he insisted that all his key executives undertake this training programme.

Birth of the Kingdom

Kingdom Securities P/L commenced operations in November 1994 as a wholly owned subsidiary of Garmony Investments (Pvt) Ltd. It traded as a broker on both money and stock markets.

On 24th February 1995 Kingdom Securities Holding was born with the following subsidiaries: Kingdom Securities Ltd, Kingdom Stockbrokers (Pvt) Ltd and Kingdom Asset Managers (Pvt) Ltd. The flagship Kingdom Securities Ltd was registered as a Discount House under Banking Act Chapter 188 on 25th July 1995. Kingdom Stockbrokers was registered with the Zimbabwe Stock Exchange under ZSE Chapter 195 on 1st August 1995. The pre-licensing trading had generated good revenue but they still had a 20% deficit of the required capital. Most institutional investors turned them down as they were a greenfield company promoted by people perceived to be “too young”. At this stage National Merchant Bank, Intermarket and others were on the market raising equity and these were run by seasoned and mature promoters. However Rachel Kupara, then MD for Zimnat, believed in the young entrepreneurs and took up the first equity portion for Zimnat at 5%.

Norman Sachikonye, then Financial Director and Investments Manager at First Mutual followed suit, taking up an equity share of 15%. These two institutional investors were inducted as shareholders of Kingdom Securities Holdings on 1st August 1995. Garmony Investments ceased operations and reversed itself into Kingdom Securities on 31st July 1995, thereby becoming an 80% shareholder.

The first year of operations was marked by intense competition as well as discrimination against new financial institutions by public organisations. All the other operating units performed well except for the corporate finance department with Kingdom Securities, led by Purohit. This monetary loss, differing spiritual and ethical values led to the forced departure of Purohit as an executive director and shareholder on 31st December 1995. From then the Kingdom started to grow exponentially.

Structural Growth

Nigel and his team pursued an aggressive growth strategy with the intention of increasing market share, profitability, and geographic spread while developing a strong brand. The growth strategy was built around a business philosophy of simplifying financial services and making them easily accessible to the general public. An IT strategy that created a low cost delivery channel exploiting ATMs and POS while providing a platform that was ready for Internet and web-based applications, was espoused.

On 1st April 1997, Kingdom Financial Services was licensed as an accepting house focusing on trading and distributing foreign currency, treasury activities, corporate finance, investment banking and advisory services. It was formed under the leadership of Victor Chando with the intention of becoming the merchant banking arm of the Group. In 1998, Kingdom Merchant Bank (KMB) was licensed and it took over the assets and liabilities of Kingdom Securities Limited. Its main focus was treasury related products, off-balance sheet finance, foreign currency and trade finance. Kingdom Research Institute was established as a support service to the other units.

The entrepreneurial bankers, cognisant of their limitations, sought to achieve critical mass quickly by actively seeking capital injection from equity investors. The aim was to broaden ownership while lending strategic support in areas of mutual interest. An attempt at equity uptake from Global Emerging Markets from London failed. However in 1997 the efforts of the bankers were rewarded when the following organisations took up some equity, reducing the shareholding of executive directors as shown below: ïEUR Ipcorn 0.7%, ïEUR Zambezi Fund Mauritius P/L 1.1%, ïEUR Zambezi Fund P/L 0.7%. ïEUR Kingdom Employee Share Trust 5%, ïEUR Southern Africa Enterprise Development Fund – 8% redeemable preference shares amounting to US$1,5m as the first investee company in Southern Africa from the US Fund initiated by US President Bill Clinton, ïEUR Weiland Investments, a company belonging to Mr Richard Muirimi, a long standing friend of Nigel and associate in the fund management business took up 1.7%, Garmony Investments 71.7% -executive directors. ïEUR After a rights issue Zimnat fell to 4.8% while FML went down to 14.3%.

In 1998, Kingdom launched four Unit Trusts which proved very popular with the market. Initially these products were focused at individual clients of the discount house as well as private portfolios of Kingdom Stockbroking. Aggressive marketing and awareness campaigns established the Kingdom Unit Trust as the most popular retail brand of the group. The Kingdom brand was thus born.

Acquisition of Discount Company of Zimbabwe (DCZ)

After a spurt of organic growth, the Kingdom entrepreneurs decided to hasten the growth rate synergistically. They set out to acquire the oldest discount house in the country and the world, The Discount Company of Zimbabwe, which was a listed entity. With this acquisition Kingdom would acquire critical competences as well as achieve the much coveted ZSE listing inexpensively through a reverse listing. Initial efforts at a negotiated merger with DCZ were rebuffed by its executives who could not countenance a forty year old institution being swallowed up by a four year old business. The entrepreneurs were not deterred. Nigel approached his friend Greg Brackenridge at Stanbic to finance and effect the acquisition of the sixty percent shares which were in the hands of about ten shareholders, on behalf of Kingdom Financial Holdings but to be placed in the ownership of Stanbic Nominees. This strategy masked the identity of the acquirer. Claud Chonzi, the National Social Security Authority (NSSA) GM and a friend to Lysias Sibanda (a Kingdom executive director), agreed to act as a front in the negotiations with the DCZ shareholders. NSSA is a well known institutional investor and hence these shareholders may have believed that they were dealing with an institutional investor. Once Kingdom controlled 60% of DCZ, it took over the company and reverse listed itself onto the Stock Exchange as Kingdom Financial Holdings Limited (KFHL). Because of the negative real interest rates, Kingdom successfully used debt finance to structure the acquisition. This acquisition and the subsequent listing gave the once despised young entrepreneurs confidence and credibility on the market.

Other Strategic Acquisitions

Within the same year Kingdom Merchant Bank acquired a strategic stake in CFX Bureau de Change owned by Sean Maloney as well as another stake in a greenfield microlending franchise, Pfihwa P/L. CFX was changed into KFX and used in most foreign currency trading activities. KFHL set as a strategic intention the acquisition of an additional 24.9% stake in CFX Holdings to safeguard the initial investment and ensure management control. This did not work out. Instead, Sean Maloney opted out and took over the failed Universal Merchant Bank licence to form CFX Merchant Bank. Although Kingdom executives contend that the alliance failed due to the abolition of bureau de change by government, it appears that Sean Maloney refused to give up control of the extra shareholding sought by Kingdom. It therefore would be reasonable that once Kingdom could not control KFX, a fall out ensued. The liquidation of this investment in 2002 resulted in a loss of Z$403 million on that investment. However this was manageable in light of the strong group profitability.

Pfihwa P/L financed the informal sector as a form of corporate social responsibility. However when the hyperinflationary environment and stringent regulatory environment encroached on the viability of the project, it was wound up in early 2004. Kingdom pursued its financing of the informal sector through MicroKing, which was established with international assistance. By 2002 MicroKing had eight branches located in the midst of, or near, micro-enterprise clusters.

In 2000, due to increased activity on the foreign currency front within the banking sector, Kingdom opened a private banking facility through the discount house to exploit revenue streams from this market. Following market trends, it engaged the insurance company AIG to enter the bancassurance market in 2003.

Meikles Strategic Alliance

In 1999 the entrepreneurial Chanakira on advice from his executives and the legendary corporate finance team from Barclays bank led by the affable Hugh Van Hoffen entered into a strategic alliance with Meikles Africa whereby it injected some Z$322 million into Kingdom for an equity shareholding of 25%. Interestingly, the deal nearly collapsed on pricing as Meikles only wanted to pay $250 million whilst KFHL valued themselves at Z$322 million which in real terms was the largest private sector deal done between an indigenous bank and a listed corporate. Nigel testifies that it was a walk through the incomplete Celebration Church site on the Saturday preceding the signing of the Meikles deal that led him to sign the deal which he saw as a means for him to sow a whopping seed into the church to boost the Building Fund. God was faithful! Kingdom’s share price shot up dramatically from $2,15 at the time he made the commitment to the Pastor all the way to $112,00 by the following October!

In return Kingdom acquired a powerful cash-rich shareholder that allowed it entrance into retail banking through an innovative in-store banking strategy. Meikles Africa opened its retail branches, namely TM Supermarkets, Clicks, Barbours, Medix Pharmacies and Greatermans, as distribution channels for Kingdom commercial bank or as account holders providing deposits and requiring banking services. This was a cheaper way of entering retail banking. It proved useful during the 2003 cash crisis because Meikles with its massive cash resources within its business units assisted Kingdom Bank, thus cushioning it from a liquidity crisis. The alliance also raised the reputation and credibility of Kingdom Bank and created an opportunity for Kingdom to finance Meikles Africa’s customers through the jointly owned Meikles Financial Services. Kingdom provided the funding for all lease and hire purchases from Meikles’ subsidiaries, thus driving sales for Meikles while providing easy lending opportunities for Kingdom. Meikles managed the relationship with the client.

Meikles Africa as a strategic shareholder assured Kingdom of success when recapitalisation was required and has enhanced Kingdom’s brand image. This strategic relationship has created powerful synergies for mutual benefit.

Commercial Banking

Exploiting the opportunities arising from the strategic relationship with Meikles Africa, Kingdom made its debut into retail banking in January 2001 with in-store branches at High Glen and Chitungwiza TM supermarkets. The target was principally the mass market. This rode on the strong brand Kingdom had created through the Unit Trusts. In-store banking offered low cost delivery channels with minimal investment in brick and mortar. By the end of 2001, thirteen branches were operational across the country. This followed a deliberate strategy for aggressive roll-out of the branches with two flagship branches ïEUR­ïEUR one in Bulawayo and the other in Harare. There was a huge emphasis on an IT driven strategy with significant cross-selling between the commercial bank and other SBUs.

However, it was further discovered that there was a market for the upmarket clients and hence Crown banking outlets were established to diversify the target market. In 2004, after closing three in-store branches in a rationalization exercise, there were 16 in-store branches and 9 Crown banking outlets.

The entrance into commercial banking was probably held at the wrong time, considering the imminent changes in the banking industry. Commercial banking does provide cheap deposits, however at the price of huge staff costs and human resource management complications. Nigel concedes that, with hindsight, this could have been delayed or done at a slower pace. However, the need for increased market share in a fiercely competitive industry necessitated this. Another reason for persisting with the commercial banking project was that of prior agreements with Meikles Africa. It is possible that Meikles Africa had been sold on the equity take-up deal on the back of promises to engage in in-store banking, which would increase revenue for its subsidiaries.

Innovative Products and Services

KFHL continued its aggressive pursuit of product innovation. After the failure of the KFX project, CurrencyKing was established to continue the work. However this was abolished in November 2002 by government ministerial intervention when bureau de change were prohibited in an effort to stamp out parallel market foreign currency trading.

Sadly this governmental decision was misguided for not only did it fail to banish foreign currency parallel trading but it drove underground, made it more lucrative and subsequently the government lost all control of the management of the exchange rate.

In October 2002, KFHL established Kingdom Leasing after being granted a finance house licence. Its mandate was to exploit opportunities to trade in financial leases, lease hire and short term financial products.

Regional Expansion

Around 2000 it became evident that the domestic market was highly competitive, with limited prospects of future growth. A decision was made to diversify revenue streams and reduce country risk through penetration into the regional markets. This strategy would exploit the proven competences in securities trading, asset management and corporate advisory services from a small capital base. Therefore the entrance had low risk in terms of capital injection. Considering the foreign exchange control limitations and shortage of foreign currency in Zimbabwe, this was a prudent strategy but not without its downside, as will be seen in the Botswana venture.

In 2001, KFHL acquired a 25.1% stake in a greenfield banking enterprise in Malawi, First Discount House Ltd. To safeguard its investment and ensure managerial control, an executive director and dealer were seconded to the Malawi venture while Nigel Chanakira chaired the Board. This investment has continued to grow and yield positive returns. As of July 2006 Kingdom had finally managed to up its stake from 25,1% to 40% in this investment and may ultimately control it to the point of seeking a conversion of the license to a commercial bank.

KFHL also took up a 25% equity stake in Investrust Merchant Bank Zambia. Franky Kufa was seconded to it as an executive director while Nigel took a seat on the Board.

KFHL had been promised an option to gain a controlling stake. However when the bank stabilized, the Zambian shareholders entered into some questionable transactions and were not prepared to allow KFHL to up it’s stake and so KFHL decided to pull out as relationships turned frosty. The Zambian Central Bank intervened with a promise to grant KFHL its own banking license. This did not materialize as the Zambian Central Bank exploited the banking crisis in Zimbabwe to deny KHFL a licence. A reasonable premium of Z$2.5 billion was obtained at disinvestment.

In Botswana, a subsidiary called Kingdom Bank Africa Ltd (KBAL) was established as an offshore bank in the International Finance Centre. KBAL was intended to spearhead and manage regional initiatives for Kingdom. It was headed by Mrs Irene Chamney, seconded by Lysias Sibanda with the concurrence of Nigel after managerial challenges in Zimbabwe. Two other senior executives were seconded there. She successfully set up the KBAL’s banking infrastructure and had good relations with the Botswana authorities.

However, the business model chosen of an offshore bank ahead of a domestic Botswana merchant bank license turned out to be the Achilles heel of the bank more so when the Zimbabwe banking crisis set in between 2003 and 2005. There were fundamental differences in how Mrs Chamney and Chanakira saw the bank surviving and going forward.

Ultimately, it was deemed prudent for Mrs. Chamney to leave the bank in 2005. In 2001 KFHL acquired the mandate as the sole distributor of the American Express card in the whole of Africa except for RSA. This was handled through KBAL. Kingdom Private Bank was transferred from the discount house to become a subsidiary of KBAL due to the prevailing regulatory environment in Zimbabwe.

In 2004 KBAL was temporarily placed under curatorship due to undercapitalisation. At this stage the parent company had regulatory constraints that prevented foreign currency capital injection.

A solution was found in the sourcing of local partners and the transfer of US$1 million previously realised from the proceeds of the Investrust liquidation to Botswana. Nigel Chanakira took a more active management role in KBAL because of its huge strategic significance to the future of KFHL. Currently efforts are underway to acquire a local commercial bank licence in Botswana as well. Once this is acquired there are two possible scenarios, namely maintaining both licences or giving up the offshore licence.

The interviewees were divided in their opinion on this. However in my view, judging from the stakeholder power involved, KFHL is likely to give up the off shore banking licence and use the local Kingdom Bank Botswana (Pula Bank) licence for regional and domestic expansion.

Human Resources

The staff complement grew from the initial 23 in 1995 to more than 947 by 2003. The growth was consistent with the growing institution. It exploded, especially during the launch and expansion of the commercial bank. Kingdom from inception had a strong human resourcing strategy which entailed significant training both internally and externally. Before the foreign currency crisis, employees were sent for training in such countries as RSA, Sweden, India and the USA. In the person of Faith Ntabeni Bhebhe, Kingdom had an energetic HR driver who created powerful HR systems for the emerging behemoth.

As a sign of its commitment to building the human resource capability, in 1998 Kingdom Financial Services entered a management agreement with Holland based AMSCO for the provision of seasoned bankers. Through this strategic alliance Kingdom strengthened its skills base and increased opportunities for skills transfer to locals. This helped the entrepreneurial bankers create a solid managerial system for the bank while the seasoned bankers from Holland compensated for the youthfulness of the emerging bankers. What a foresight!

In-house self-paced interactive learning, team building exercises and mentoring were all part of the learning menu targeted at developing the human resource capacity of the group. Work and job profiling was introduced to best match employees to suitable posts. Career path and succession planning were embraced. Kingdom was the first entrepreneurial bank to have smooth unforced CEO transitions. The founding CEO passed on the baton to Lysias Sibanda in 1999 as he stepped into the role of Group CEO and board deputy chair. His role was now to pursue and spearhead global and regional niche financial markets. A few years later there was another change of the guard as

Franky Kufa stepped in as Group CEO to replace Sibanda, who resigned on medical grounds. One could argue that these smooth transitions were due to the fact that the baton was passing to founding directors.

With the explosive growth in staff complement due to the commercial bank project, culture issues emerged. Consequently, KFHL engaged in an enculturation programme resulting in a culture revolution dubbed “Team Kingdom”. This culture had to be reinforced due to dilutions through significant mergers and acquisitions, significant staff turnover because of increased competition, emigration to greener pastures and the age profile of the staff increased the risk of high mobility and fraudulent activities in collusion with members of the public. Culture changes are difficult to effect and their effectiveness even harder to assess.

In 2004, with a high staff turnover of around 14%, a compensation strategy that ring fenced critical skills like IT and treasury was implemented. Due to the low margins and the financial stress experienced in 2004, KFHL lost more than 341 staff members due to retrenchment, natural attrition and emigration. This was acceptable as profitability fell while staff costs soared. At this stage, staff costs accounted for 58% of all expenses.

Despite the impressive growth, the financial performance when inflation adjusted was mediocre. Actually a loss position was reported in 2004. This growth was severely compromised by the hyperinflationary conditions and the restrictive regulatory environment.

Conclusion

This article shows the determination of entrepreneurs to push through to the realisation of their dreams despite significant odds. In a subsequent article we will tackle the challenges faced by Nigel Chanakira in solidifying his investments.

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What Is A Cryptocurrency And Bitcoin?

The Web is part of society and is shaped by society. And until society is a crime-free zone, the Web won’t be a crime-free zone.

So what is a cryptocurrency? A cryptocurrency is a decentralised payment system, which basically lets people send currency to each other over the web without the need for a trusted third party such as a bank or financial institution. The transactions are cheap, and in many cases, they’re free. And also, the payments are pseudo anonymous as well.

As well as that, the main feature is that it’s totally decentralised, which means that there’s no single central point of authority or anything like that. The implications of this is done by everyone having a full copy of all the transactions that have ever happened with Bitcoin. This creates an incredibly resilient network, which means that no one can change or reverse or police any of the transactions.

The high level of anonymity in there means that it’s very hard to trace transactions. It’s not totally impossible, but it’s impractical in most cases. So crime with cryptocurrency– because you’ve got fast, borderless transactions, and you’ve got a high level of anonymity, it in theory creates a system that is ripe for exploitation. So in most cases when it’s a crime online with online payment systems, then they tend to go to the authorities and, say, we can hand over this payment information or we can stop these transactions and reverse them. And none of that can happen with Bitcoin, so it makes it ripe for criminals, in theory.

In light of this, a lot of different agencies are researching into Bitcoin and looking at Bitcoin and trying to understand how it works and what they can do to police it. It’s also been in the media quite a few times, and the media, being the media, like focus on the bad side of it. So they focus very heavily on the crime with it. So if there’s a theft or a scam or something like that, then they tend to blame it on Bitcoin and Bitcoin users.

So the most notable is probably Silk Road, which got taken down recently, and through their $1.2 billion worth of Bitcoins, went to pay for anything from drugs to guns to hit men to those sorts of things. And the media, again, very quickly to blame this on Bitcoins and say that it was the Bitcoin user’s fault.

But there’s actually very little evidence of the scale of the problem of crime with cryptocurrencies. We don’t know if there’s a lot or we don’t know if there’s a little. But despite this, people are very quick to brand it as a criminal thing, and they forget the legitimate uses, such as the fast and quick payment.

So a few research questions I’m looking at in this area is what does crime with Bitcoin look like? So a lot of people will say that scams and thefts have been going on for ages. But the means through which they happen changes with the technology. So a Victorian street swindler would practically be doing something very different to a 419 Nigerian prince scammer.

So the next question that I’d like to research as well is looking at the scale of the problem of crime with cryptocurrency. So by generating a log of known scams and thefts and things like that, we can then cross reference that with the public transaction log of all transactions and see just how much of the transactions are actually illegal and criminal. So my final question would be, to what extent does the technology itself actually facilitate crime? By looking back at the crime logs, we can see which particular sorts of crime happen, and if it is actually the technology’s fault, or is this just the same old crimes that we’ve been looking at before. And once we’ve consider these things, we can start to think about possible solutions to the issue of crime with Bitcoin.

And we can consider that the only suitable solution would be one that preserves the underlying values of the technology itself, which would be privacy and decentralisation. A lot of focus from the media is to look at the criminal aspects of it. And they don’t give enough value to the legitimate uses, because Bitcoin is a technology that enables fast, quick payments, which is useful to anyone that’s ever paid for anything on the web.

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How Bitcoin Will Promote Latin American Growth

There has been much ado concerning Bitcoin and how authorities and businesses in China and the United States have reacted to it, but possibly more intriguing possibilities may lie ahead for this currency and other cryptocurrencies. The Wall Street Journal ran a piece a week ago about the obvious divide that exists in Latin America. The Atlantic facing countries have more command oriented economies while the Pacific facing countries, with the exception of Ecuador and Nicaragua, have more market-oriented economies. Latin America has become a continent of focus on a global scale with stifled European growth and an Asia-Pacific region that has already been welcomed into the global economic conversation. Alternative currencies will make their mark on Latin America and it will affect both sides in a different fashion. In the end, Bitcoin and Latin American Growth will go together as they both are in spotlight at the same time and cryptocurrencies (including Bitcoin) will afford Latin American businesses and entrepreneurs the opportunity to operate on a level playing field with the rest of the globe.

Notable State Oriented Economies of Latin America

  • Ecuador
  • Bolivia
  • Cuba
  • Brazil
  • Argentina
  • Nicaragua
  • Venezuela

These countries have economies that are more beholden to national interests. The most extreme state run economy on this list is Cuba, which has a Communist regime that has made slight concessions to economic liberalization. Venezuela has arguably the second most extreme state run economy and is in the midst of a socioeconomic and political crisis. Argentina has had its fair share of instability and command-oriented economic events courtesy of President Cristina Fernandez de Kirchner including price controls, drama concerning possession of the Falkland Islands, inflation of 26%, police strikes, and the nationalization of YPF just to name a few measures. Brazil is always feared to resort to its old ways and currently there is still a great deal of red tape and taxation is comparatively higher than peers.

Notable Market-Oriented Economies of Latin America

  • Mexico
  • Colombia
  • Panama
  • Chile
  • Peru
  • Belize

Mexico’s efforts to attract and grow business is not just limited to Mexico City, but Guadalajara has been emphasized as a growth destination in the digital and tech space much like the way Bogota is the established economic powerhouse city in Colombia and Medellin has broken out a youthful, digital force. Mexico is currently the 14th largest economy and growing. Mexico is still plagued by the drug cartels as demand for drugs across the northern border still exists. Ciudad Juarez is plagued by cartel-induced violence, which is considered so bad that the Sun Bowl strongly discouraged visitors from traveling across the border as the college bowl game was an opportunity to promote both El Paso, Texas and Ciudad Juarez for tourism and business.

Colombia still is combatting FARC, but it is clearly winning the battle after President Uribe’s term. FARC has been more limited to the jungle areas of Colombia. Active peace talks with FARC are also being negotiated to an extent. The Colombian economy has much room to grow in terms of agriculture, energy, finance, tourism, and digital technology.

Belize is actively courting Americans to purchase real estate in the country marketing their pristine beaches, tax policies, and English fluency. Belize has a lot more growing to do and it has to shake stigmas.

Chile is considered by the Heritage Foundation to be #1 in economic freedom in Latin America. Chile enjoys a trade surplus, a central bank policy rate of 4.5% that would be attractive to investors outside of Chile. Trading the Chilean Peso may be a worthy endeavor for those wishing to take advantage of the carry trade against countries/economic zones that have extremely low interest rates such as the United States, European Union, and Japan. Chile has low inflation and has policies that benefit not just copper exports, but other exports to help maintain the surplus. Morgan Stanley expects Chile, Peru, Colombia, and Mexico to grow on average 4.25% in 2014.

These countries are not facing looting outbreaks, fights over toilet paper, nor do they have leaders that are trying to escalate action against another country.

Bitcoin’s Impact on State-Oriented Economies

In all of these state-oriented economies, there are currency controls. Venezuela and Argentina are infamous for their price controls. Brazil’s government influence in the economy stems from their excessive influence, possible corruption issues, and inflationary concerns. Entrepreneurs, investors, and ordinary individuals will be looking to the marketplace to meet their needs. Rationing, red tape, high costs, and possible surveillance are associated with these state-oriented economies. Bitcoin and cryptocurrencies will meet the needs of many that have access to the internet.

Competing globally in countries that wish to be more insular comes with negative ramifications, but the usage of the internet and the ability to transact in a possibly untraced fashion in a global marketplace will enable competitive pricing for citizens to receive the goods and services needed. Venezuelans will be able to buy toilet paper from foreign sources without having to use a currency that is being grossly debased. Venezuelans will also have the opportunity to engage in entrepreneurship while still in Venezuela to fund their endeavors and possible defection to other countries such as Colombia. Over 26% of Venezuelans use the internet on a daily basis. Venezuela has not filtered the internet just yet and purchasing Bitcoin is far more secure than holding onto Bolivar.

Bitcoin usage could take the government’s tight grip on the economy away by rendering its presence useless by adopting the private currency. Less tax revenues can be collected, a populace that is armed financially and possibly literally (you could have bought anything on Silk Road), and decreased influence from political leaders and enforcers as cryptocurrency usage becomes viral. This thought process can be applied to Venezuela-lite in Argentina, which is an economy with a lot of potential.

The Brazilian economy could grow further by giving businesses more exposure overseas and overcoming the exotic sovereign currency issue. The World Cup in 2014 and Olympics in 2016 will put much pressure on the Brazilian economy to grow and keep up appearances. Lower transaction costs, currency familiarity, and nationality ambivalence with Bitcoin customers will help Brazilian firms seeking to do business outside of Brazil. With a large influx of tourists and business-people coming to Rio de Janeiro and São Paulo, the acceptance of Bitcoin and other cryptocurrencies will remove the barriers of having to convert currencies and engage in secure purchases. Brazil may be a more command-oriented economy like Argentina, but global expectations and aspirations should push them away from past tendencies.

For the state-oriented economies, Bitcoin and its competitors offer greater freedom, monetary security, entrepreneurship opportunities, transaction security, and privacy. In the case of Venezuela, it could spark a change in governance much like the way social media was credited for bringing in the Arab Spring to life. Much of the problems surrounding Venezuela are economic in nature and the black market is a natural alternative. Prevention of seizure of assets by keeping them in a digital wallet in the cloud is far more secure than keeping funds in a bank regulated by the Venezuelan government.

Bitcoin’s Role in Economic Growth for the Pacific Countries

Entrepreneurship as described in the previous section is on a smaller level than what may be in Colombia, Mexico, Chile, and Peru. Colombia and Mexico have cities that have hopes to global players in the digital space. Attracting business from Europe, Canada, and the United States would be easier with lower exchange and transaction fees. Credit cards and PayPal place transaction fees on users wishing to make international transactions and this fee would be reduced.

Latin American outsourcing can experience growth as call centers, development and design firms, and independent contractors are able to not only competitively bid as they do now, but they would be able to accept Bitcoin and other cryptocurrencies and this will drive in more business. It is not a fad, it is a matter of making an easier and cheaper transaction. Less barriers to making the purchase will make the sale and it will help Latin American businesses be able to be global, which can lead to Venture Capital growth.

Bitcoin will lead to greater international business transactions for Latin America and enable economic growth. The benefits are different for these countries as the need for stability is not pressing, but rather these countries have an insatiable appetite for growth. Entrepreneurship, competing globally, lower transaction fees, transactional security, competitive biddng, improved economic development, and changing perceptions are all benefits of adopting cryptocurrencies in these countries. A startup in Medellin or Cartagena can compete with a firm in Toronto and another firm in Indianapolis for a services contract. Removing the barriers of nationality from the transaction to focus solely on the services provided and costs involved are a major benefit.

Consumers win too in these countries as they would gain purchasing power because some items are more expensive in their domestic markets than foreign markets. Ex-pats and immigrants can send money to family members in their native country in a simple, inexpensive, quick, and secure fashion. This can help boost local economies.

Bitcoin and other cryptocurrencies help make the world a smaller place just like the way air travel, the internet, telecommunications, and social media have done. Cryptocurrencies promote globalization and Bitcoin will help provide that opportunity to Latin America, which is eager to compete and grow in the global marketplace.

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The Forgotten Investment, Silver

Most of the talk these days centers on gold and gold investing. Its brethren, silver, appears to take secondary role as an investment metal and is thought of more as in jewelry and flatware than as a money making investment.

However, history shows that silver has been a medium for storage of wealth for thousands of years and revered one civilization to the next. It has been widely used in mintage of coins from the Greeks to the Spanish. In fact, silver coins were in wide circulation until 1965 and silver certificates were also redeemable into the precious metal.

Silver has qualities which also make it a sought after industrial metal. It has the highest electrical conductivity of all metals and its ductile and malleable. It has been used in electronics, mirrors batteries, photography and numerous other ways. It has been this trade that has had the most influence on the price since the late 1960’s.

Silvers evolution has extended to the financial markets. As markets have grown futures and ETF’s have had a larger impact. This change in this markets have allowed speculators to participate in silvers price movements. Lately there have been widely circulated news stories concerning the price manipulation of the price of silver. This only goes to show the importance of the metal and that in a free market the price would be much higher than it actually is.

Silver has been on a bull run since 2003 due to the fact that there has been growing demand by both investor and manufacturing alike. At the same time supplies and new finds are declining and restricted. Demand SLV the ETF for Silver has been increasing thereby outpacing supplies of available shares, forcing the custodian to issue new shares and in turn buy more physical silver.

The current economic uncertainty has also played a role in the demand for silver as more investors have purchased it for wealth protection and capital appreciation. This has increased the demand and its price. This trend will most likely continue as the economy faces increasing and renewed challenges.

Scrap silver has become valuable again which speaks as to the current market situation. As silver regains acceptance as an investment vehicle for wealth protection, as it had previously. Demand will continue to grow and compete with industrial sector for the metal. The outcome seems fairly obvious since the metal supply is in limited supply.

It is obvious that silver along with gold should be a precious metal that is included in one’s portfolio that seeks wealth protection and capital appreciation. Both technical and fundamental factors indicate that it is and opportune time to invest in gold and silver.

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The Best Currency Trading Software is the Best to Trade – Manual & Automatic Trading

What is the best currency trading software that can help you out? Or should you try regular manual trading? It's all up to you, you have plenty of options which is the beauty of Forex, you have plenty of different ways of making cash. That's why you should start now and try to make as much money as possible!

Okay, so when it comes to the Forex market, you want to start with a sense of urgency. There are many different ways of monetizing the Forex market with manual and automatic methods, we are going to go with both methods, explain why they are great, some additional stuff, and why you should in the end consider both options!

Manual Trading
Manual trading is great if you actually know what you are doing. Many traditional expert traders like to trade their own money, they trust their own hands – and feel if they can not trust themselves then they can not trust "software", so they do so and successfully, there are others that fail, and fail miserably ! First of all, many of the manual traders actually use something that is called a Forex indicator, it uses technical analysis, which is complex mathematical formulas that measure different things and statistical in the market to determine the future.

Predicting the future is pretty tough, but it is still very possible with Forex. Manual traders also use something that is known as a fundamental analysis. This is very useful because it takes the state of the currency home's economy into account, by using both manual traders put together a "profitable puzzle".

Automatic Trading
Automatic trading is one of those new things that has everyone going crazy because it uses technical analysis, and even built in psychology to help simulate what an expert trader would do, even better it trades your money for you automatically, so you can sit back and watch the cash pile up.

It's crazy, and it sounds too good to be true, so you would really have to see it in action to actually see how it works and to see how believable it really is.

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VT Nonprofit Lender Mulls Life After End of Student Loan Program

The Vermont Student Assistance Corporation (VSAC) was established in 1965 as a public nonprofit agency designed to oversee the issuing of federal education loans to Vermont students. But with the sweeping reforms to the federal student loan program that were passed in 2009, bundled in with the national health care reform bill, VSAC and agencies like it were stripped of their ability to originate new federal education loans.

As of July 1, 2010, all federal parent and college loans are now provided to borrowers directly by the U.S. Department of Education, and VSAC is now facing a staff reduction of nearly two-thirds as it tries to find ways to survive in the age of the Federal Direct Student Loan Program.

The agency had been a lender in the Federal Family Education Loan Program (FFELP), which was discontinued as part of the federal college loan reforms. As part of its lending functions under the FFEL program, VSAC acted as both a lender and servicer of federal college loans.

Under the new world order, with FFELP disbanded, VSAC can still manage (i.e., “service”) all the college loans it had issued in the past, but the agency is no longer able to issue new loans.

Revenues from the repayment of issued loans were used to fund new student loans as well as ongoing financial aid and student loan education programs, so the agency faces a revenue reduction of about 90 percent as its existing loans are repaid.

VSAC still issues a small number of private student loans, non-federal loans funded by VSAC rather than by the Department of Education, but the agency is looking for a new role with the Direct Loan program.

VSAC recently submitted a proposal to the Education Department to service more than the current statutory maximum of 100,000 federal education loans. Under the proposal, the agency is seeking permission to service the student loans of all Vermont students and all non-resident students enrolled at Vermont colleges and universities. Under the new Direct Loan program rules, only four organizations have been authorized so far by the Education Department to service more than the allotted 100,000 federal student loans.

Even if VSAC’s proposal is approved, however, the revenue from servicing the federal direct loans would bring in only a fraction of the revenue the agency once earned as a lender in the FFEL program.

VSAC is also asking the Vermont state legislature to help underwrite its administrative costs by allowing the agency to divert about 7 percent of its $21 million state appropriation from need-based grants and scholarships for students to the agency itself. VSAC is also asking legislators to allow its private student loan borrowers to deduct up to $500 of the interest on its private student loans from their state taxes.

The agency’s future role is unclear and is likely to remain that way until at least April, while it waits for a determination on the expanded servicing of federal college loans made through the Direct Loan program. The state legislature is likely to render a decision more quickly.

But even with its private student loan portfolio, a favorable decision on student loan servicing from Washington, and additional support from the Vermont legislature, VSAC will still need to reduce its budget by about 10 percent a year for the next three years in order to remain solvent.

The agency, which currently employs about 300 people, has already cut about 60 positions through attrition. If the added student loan servicing work doesn’t materialize and legislators don’t agree to support the agency’s administrative costs and financial aid counseling and outreach work, the agency will likely reduce its staff by an additional 200 positions before the start of the next fiscal year.

college loans

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Investing Mining Stocks and Warrants

The Canadian Dollar is now one of the strongest currencies in the world and there have been many forecasts of parity with the U.S. Dollar and as of today, the Loonie is trading at 90.35 as we write this article.

The first and second charts below shows the strength of the Loonie over the last year and the third chart is of the XAU Gold Index. Observe the long term trends in all of the charts.

For investors around the world how can you best position yourselves to benefit from the rising value of the Canadian Dollar?

If you are like many of us, you are currently participating in the bull market in the commodities sector, specifically, in the precious metals, i.e., gold, silver, copper, zinc, etc. If you are not on board this rally perhaps we can enlighten you to some different ways to benefit not only from the Canadian Dollar but also from your investments.

When an investor purchases shares in the Canadian mining companies you are in essence invested in the Canadian Dollar. With the Canadian dollar increasing relative to your country’s currency, your investment is increasing. As the value of your Canadian investments increases, you win again. Thus, you gain from the increasing in the currency as well as the increase in your investments in the mining shares or perhaps, long-term warrants on the mining shares.

The point is, currently investors are experiencing the best of both worlds and we would expect this trend to continue with normal corrections along the way for at least several more years.

We, as investors ourselves, prefer to defer to the experts, Jim Dines, Doug Casey, Pam & Mary Ann Aden, James Turk and others as to the continued direction and strength of the current bull market.

Perhaps you are a conservative investor and neither you nor your investment advisor are currently aware of the bull market in the commodity sector. We believe that soon, within the next few months or within the year, you, yes, you will be investing in this sector, so the choice is yours, now or later.

Investors have many wonderful opportunities for investments from the gold and silver bullion, ETF’s of gold and silver, mutual funds, mining shares and for those investors looking for additional leverage, long-term warrants on mining shares, some of which do not expire until 2011.

As the experts mentioned above believe, this bull market has strong legs and many years to run, we accordingly suggest investors position themselves and not to worry about the day to day fluctuations of the market.

The important thing for all investors is to recognize the big picture, take a position and enjoy what may be the ride of our lifetime.

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Forex Trading Courses – Why They Are The Best Way to Learn Forex Quickly

If you want to learn Forex trading quickly and get on the road to Forex trading success, there are courses which can cut your learning curve and give you proven tools for success, lets look at the how the best courses can help you win.

Most new traders think there going to win by following an automated Forex robot and earn a regular income with no effort but in a market where 95% of traders lose, its obvious you need to make an effort and do some study. It is for this reason that more traders than ever before, are seeking out the best Forex courses.

The best courses are presented by experienced traders, who have been in the trenches and t have learned the hard way, they have made mistakes and found out what tools work and do not work and present you with proven strategies to help you enjoy currency trading success.

By giving you a proven Forex trading strategy, they cut your learning curve and all the best courses, will show you how their strategy works in real time, so you can see if it's profitable and in addition, gain confidence in the strategy so you can trade with confidence and discipline.

All the best courses are backed up by 100% money back guarantees, so you can learn with no risk and see if their strategy can lead you to success or not. You have the comfort of no risk and the fees for these courses are reasonable, usually around a hundred dollars so and this means any trader can afford them and one good trade will pay for them. The best courses will teach you skills that last a lifetime, full support from real traders and offer complete satisfaction or your money back.

So if you have ever wondered if you could become a successful Forex trader from home, try one of the best Forex trading courses and find out for yourself – risk free.

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